We’ve all been there. You’re speaking to someone and even though you know they’re hearing you, you get the sense they’re not really listening. As frustrating as that can be, most us would probably ...

Active listening helps managers and leaders uncover blind spots, challenge thinking and make better decisions. I was raised in the suburbs of New York City, a region infamous for talking, not ...

Chances are, your skills could use some improvement. Few Zoom calls have made me quite as self-conscious as my chat with ...

Communication is a cornerstone of any relationship, especially a romantic one, but that doesn't make it an easy thing to master. Luckily, there's a simple way to strengthen your relationships that can ...

Keep in mind that you shouldn’t aspire to be only one type of listener, as the best listeners can switch between listening styles in accordance with whatever the speaker’s needs are at that moment. A ...

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

In our everyday life, we continually verbally and non-verbally interact with those in our surroundings both in our personal and professional lives. We do this by means of encoding and decoding ...

The following excerpt is from Jill Schiefelbein’s book Dynamic Communication. Buy it now from Amazon | Barnes & Noble | IndieBound or click here to buy it directly from us and SAVE 60% on this book ...

In the competitive landscape of high-paying jobs, mastering communication skills is essential. Among these, active listening is perhaps the most impactful yet often overlooked skill that can ...