There’s a classic tech industry joke. A jet is lost in dense fog and low on fuel. The pilot, desperate to get his bearings, winds up circling an IBM skyscraper. “Where am I?” he shouts to the ...

Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Customer reviews have become central to online commerce, playing a huge role in determining which products succeed or fail on Amazon and other sites. A study by Northwestern University’s Spiegel ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior customer ...

amazon kindle with ads, kindle special offers, kindle with ads Amazon sells Special Offers Editions or Amazon Kindle with Ads to subsidize the initial purchase and save customers around $20. Many ...

When examining the typical customer journey, it’s not difficult to see why delivery is ripe for improvement. In many cases, it isn't something online retail giants like Amazon are able to control -- ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

This story appears in the April 23rd, 2012 issue of FORBES magazine. A few months ago Amazon reached what its founder and CEO Jeff Bezos demurely tells me was “an interesting milestone.” The retailing ...