The BBC spent a morning there to see how its call‑handling centre and new dispensing technology – including a robot helper ...

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PARIS, Oct 5 (Reuters) - Aircall, a call centre software company that has been valued at around $1 billion, said on Thursday it was in no rush for a stock market flotation, as it unveiled a new ...

Chatbots will increasingly empower rather than replace call centre agents as more organisations come to grips with the limitations of the technology. That is according to Sami Ammous, Avaya’s ...

Every day, dozens of phone calls are routed to a small residential house-turned-nonprofit on South Fraser Street in State College. There, in a small room with only two desks and a couch, volunteers ...