Quality and customer service are cornerstones in the residential replacement/add-on business. The top two sluggers in The News’ list of Residential Replacement/Add-On All-Stars abide by these concepts ...

Last month, two key legal developments in the area of independent contractor misclassification and compliance highlighted the risks posed to customer service companies that use an independent ...

Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly through social media, allowed us to cut the cord and stream ...

Delivering outstanding customer experience continues to be a critical driver of success for commercial service contractors. In fact, the continuing roadblocks facing the commercial contracting ...

The home, typically a place of peace, can trigger some anxiety when it is time for extensive repairs. The anxiety many homeowners feel about this topic stem from thoughts of deceitful service ...

The past few years have seen residential maintenance and repair contractors benefit from record spending on home renovations and appliances. During the pandemic, homeowners with more disposable income ...

TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...

A good friend of mine recently sent me an email about an experience he and his wife had with a few “less than stellar” contractors. Being a recently retired president for a very good general ...

ServiceTitan's report highlights revenue stability among contractors despite challenges like labor shortages and rising costs, emphasizing technology's role in growth. ServiceTitan has released its ...