CAMBRIDGE, MA--(Marketwired - June 04, 2015) - Pegasystems Inc. (PEGA), the software company empowering the world's leading enterprises with strategic business applications, today announced ...

New York, Aug. 31, 2021 (GLOBE NEWSWIRE) -- Reportlinker.com announces the release of the report "Global Customer Relationship Management Market By Component, By Enterprise Size, By Deployment Type, ...

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

LAS VEGAS-- (BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

PagerDuty, a provider of digital operations management, has updated PagerDuty for Salesforce Service Cloud to help companies instantly update service agents and stakeholders of customer-impacting ...

After over a year in development and private beta, Assistly is now making its SaaS customer support platform available to the public. Assistly provides companies with a easy-to-use platform to engage ...

BOZEMAN, MONT. — Right Now Technologies last week gave its Web customer service application new modules to handle servicewarranty contracts, as well as support for online chat and phone callback ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...

Editor's note: This article is Part 2 in a four-part series where we explore the reporting and article-writing differences between artificial intelligence and humans on the same topic (AI-augmented ...

In today's customer-centric business environment, organizations are dependent on rich, highly accurate customer data to enhance relationships, personalize experiences and drive growth. However, many ...