Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

Retail giant Gap has created a Salesforce centre of excellence and is implementing Service Cloud to enable better customer care. Retail giant Gap Inc. - the corporation that owns brands that include ...

LAS VEGAS--(BUSINESS WIRE)--Happy Returns, a leading provider of return and logistics solutions for retailers, today announced the availability of a self-service return solution for omni-channel ...

TORONTO--(BUSINESS WIRE)--OrderDynamics, developers of the world’s most advanced, out-of-the-box Distributed Order Management (DOM) System, today announced new research findings. The Omni-2000 ...

I have been proclaiming for some time that ‘omni-payment’ is the missing element in many retailers’ full omni-channel customer service offering. What I mean is that many retailers offer their goods ...

With a multitude of customer engagement channels today, it is difficult for companies to know where to focus their efforts. Contact centers are trying, but failing, to modernize and deliver on the ...

In today's hyper-competitive and omni-shopper world, the key to success and shopper trust is product availability, order commitment and delivery to promise. Inventory management and replenishment ...

In retail — as in so many industries — omni-channel is a baseline customer expectation. Once cutting-edge, now being able to offer consistent, personalized service across in-store, online and mobile ...

Best Buy Co., Inc. BBY has been making stupendous efforts ever since the outbreak of the COVID-19 pandemic. The company’s extraordinary digital efforts to cater to consumer demand amid the jittery ...

Omnichannel emerged as a term for B2C retailers, describing the ability for customers to have a consistent experience over traditional channels and new, information-rich digital channels. In the world ...

AnswerNet's Acquisition of the Top 4 TPV Providers Fueled the Platform's Evolution WILLOW GROVE, Pa., March 20, 2023 /PRNewswire/ -- AnswerNet is proud to announce the successful completion of its ...