Dublin, June 28, 2024 (GLOBE NEWSWIRE) -- The "Latest Regulations for Quality Metrics and KPI's" training has been added to ResearchAndMarkets.com's offering. This 90-minute training, titled 'Latest ...

All businesses, from startup coffee roasters to billion-dollar e-commerce companies, are vested in tracking their progress, figuring out what works and fixing what doesn’t. That’s where Key ...

Business intelligence is essential for strategic decision making in today’s organizations. Effective use of data can provide critical insights into a business's day-to-day and long-term performance.

One of the most common practices across contact centers, large and small, is measuring agent performance and service quality through Key Performance Indicators (KPIs). This industry-proven approach, ...