If you’re a small business looking for computer technical support, your first thought is probably to find a company that offers on-site service. Think twice, though. If a technician has to come out, ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

If you’re like most people, you probably have occasional problems with your PC, Mac or other devices. And while some people have the technical skills to solve these problems themselves, most people ...

Splashtop AR allows remote technicians to easily see and fix onsite technology issues faster to reduce downtime and operating costs, increase productivity and improve customer/employee satisfaction ...

Remote IT support helps end users solve computer and other network problems remotely. In the face of a technical issue, an IT technician can access the device-in-question from their computer with the ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

WASHINGTON NextNine Inc. used ComNet 2001 in Washington, D.C. this week to unveil its SurroundSupport eSupport software infrastructure for remote technical support and diagnostics of datacom/telecom ...

Ever wish there was a magical computer genie that could help you install software, set up printers, remove viruses, and solve everyday problems? Forget genies–what you need is a tech-savvy buddy, ...

Are you technically inclined and technically savvy? Do you enjoy troubleshooting and fixing internet issues? Can you explain ...

Future Intel chips will have built-in technology that allows PC companies to make remote service calls. Intel's Eric Kim, head of its digital home group, disclosed the plans during his keynote address ...