I've been reading a new article called The Growing Pains of VoIP: Managing Customer Care. It's in this month's edition of Billing World and OSS Today magazine. When it comes to customer service, some ...

You may not have heard of a fairly small VoIP provider named Voxee. But the way they handled a system-down issue on Friday should be a best-practices lesson for all VoIP providers. The issue first ...

Editorial Note: Blueprint may earn a commission from affiliate partner links featured here on our site. This commission does not influence our editors' opinions or evaluations. Please view our full ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

While iSelect helps people choose between dozens of health insurance providers, the choice to upgrade its VoIP system when building a new call centre was a no-brainer, thanks to a move into new ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More Zoom Phone is a low-cost VoIP platform, starting at only $10 per ...

VoIP stands for Voice over Internet Protocol. It’s a technology that lets you make phone calls using your internet connection instead of a traditional landline. VoIP systems are a great solution for ...

The contact center is the point where the customer experiences the reality of a company's customer acquisition, retention, and loyalty strategies – obviously critical components in helping the company ...

Editorial Note: This content has been independently collected by the Forbes Advisor team and is offered on a non-advised basis. This content is not part of the comparison service provided by RunPath ...