Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...

Building emotional loyalty with customers and employees might be the secret to long-term business success. Emotional loyalty is the strong emotional bonds people attach to brands, products, services, ...

FAIRFAX COUNTY, Va., Sept. 11, 2024 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) platform provider, has been named a top five leader in the 2024 CRM Industry ...

Integrating CRM platforms with artificial intelligence (AI) can significantly reduce labor costs by automating repetitive tasks like data entry, lead qualification, and customer segmentation. By ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary drivers of the market during the ...