Evan is a writer and entrepreneur with a background in technology and content marketing. He is currently the Head of Growth at Sagetap.io. Previous to Sagetap, he was was co-founder & CEO of the ...

An enterprise CRM is customer relationship management (CRM) software specifically designed for enterprise-level companies. The best enterprise CRMs offer a robust set of core and advanced features ...

Last week, I attended a two-day seminar on Social CRM, sponsored and led by industry guru Paul Greenberg, who also writes for ZDNet. The event, held just outside Washington DC, brought together many ...

Last week I was told of the merging of HearMe, a leading desktop video/audio conferencing suite, and SugarCRM, an open-source CRM platform for improving relationships with customers; obviously really, ...

This was a big week for the Nasdaq-listed Blackbaud: The company announced its plans to acquire Convio, which offers a fund-raising application for nonprofits, for US$275 million. (click image to ...

Healthcare organizations face risk in not delivering exceptional consumer experiences. Those that don't prioritize customer relationship management may find it harder to maintain their competitiveness ...

As far as CRM platforms go, we found that monday CRM is one of the better options out there, providing users with an intuitive, color-coordinated interface that is easy to use. In fact, we found that ...

RightNow Technologies is looking to raise its profile in the market for enterprise customers with a new release of its customer relationship management system. The hosted applications company on ...

Zoho has added a series of features to its CRM (customer-relationship-management) software in a bid to appeal to larger companies as well as lure away customers from the likes of Salesforce.com. In ...

If you run or are starting a businesses, the best ingredient for success isn’t what accounting software you use, your hiring practices, or your office layout — it’s how you deal with your customers.