AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

Consumers who have listened to too much elevator music while waiting to speak to a live operator, or who were snubbed by the barista making the coffee this morning, may finally have a reprieve. New ...

With more innovation in technology, new businesses are created. With more business, technology comes to the rescue by making things easier. The two exist in something of a symbiotic relationship that ...

Gov. Timothy M. Kaine yesterday expressed concern about the level of information-technology customer service provided to state agencies, in a letter to several state lawmakers. Kaine was responding to ...