Comprehensive study of 40 leading insurers reveals critical insights into AI adoption, hybrid service models, and the evolution of CX ...

ServiceNow’s $1 billion deal for Veza aims to unify identity governance with workflow automation to control AI agents — a ...

AI payoff is a maturity problem: tangible returns happen when you rewire how work gets done and how you plan to win.

A deep look at the shift from tools and workflows to governance as brands prepare for external agents, AI search and new ...

In a webinar on Digital Foundations for Neighbourhood Care, leaders agreed that local realities would shape neighbourhood working Emma McLachlan, director for digital products and platforms at NHS ...