Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

The Reserve Bank of India is launching a two-month drive from January 1 to tackle a growing backlog of customer grievances.

Bluevine reports 24 essential financial KPIs for small businesses to track, focusing on profitability, liquidity, and ...

Chewy stock trades in range, but the company's improvements could start to be reflected in the stock in 2026.

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

Ola Electric plans to hire 1,000 senior technicians to enhance service capabilities and improve customer experience in its ...

AI is a business tool. When used with purpose, it can help companies reduce costs, grow revenue and improve how teams work.

Cheap Insurance reports that digital insurance claims are revolutionizing the process, offering immediate access, AI ...

In Kenya, M-TIBA is a mobile health financing platform that integrates machine learning to speed up medical insurance claims ...

AI Moves From Experiment to Operating System By 2026, AI adoption in the C-suite is no longer a question of “if” but “how ...

Ola Electric plans to hire 1000 senior service technicians for its Hyperservice program. Focus on capability upgrade and ...