Finding a job that pays well and requires little to no experience might seem like searching for a needle in a haystack. But ...

Critical Start, Stratix, CyTek, Zscaler, LogicMonitor and TD Synnex are among the companies to list open positions for ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase. By Rob Copeland Stacy Cowley ...

Instacart has introduced a suite of AI solutions specifically designed for the complexities of grocery retailing, featuring a white-label customer-facing agentic AI-powered shopping helper called Cart ...

CX must adapt to new ways of working with customers as the next wave of AI will impact many standard practices. Static playbooks will evolve into fluid workflows, boosting efficiency and insight into ...

Marc Benioff is the CEO of cloud-based software company, Salesforce. At Salesforce’s annual Dreamforce conference on Tuesday, Benioff said that the company is saving $100 million a year by using AI ...

“Voice Live API acts as a connective tissue for AI-driven conversation across every layer of the app. It gives us a standardized framework so different product teams can incorporate voice without ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min A Louisville company ...

PITTSBURGH — Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to call a customer service representative may not be able to ...

Dear Eric: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...