EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

With a renewed commitment to Salesforce and the evolving Agentic Enterprise, AMC continues empowering organizations to modernize without replacing their existing systems.

PLANO, Texas, Dec ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...

Sparklight Business Launches Partner Solutions Program, Expanding Revenue-Generating Opportunities for Technology Brokerages ...

Strengthening cloud reliability and improving disaster recovery planning has become essential as businesses rely more heavily ...

By Krystal Hu and Deepa Seetharaman Dec 11 (Reuters) - AI-powered IT support startup Serval has raised $75 million in a ...

Learn how Singapore BFSI institutions are adopting AIOps to strengthen resilience, meet MAS expectations and improve ...

Increased adoption of AI in healthcare has the potential to reduce the administrative burden, improve workflows and ...

Banks are struggling to integrate artificial intelligence into their operations, and one of the major stumbling blocks is ...

DUBAI, 11th December, 2025 (WAM) -- The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre ...