Imagine having an on-call research assistant that can analyze mountains of work and web data to give you insightful expertise in minutes, whether you’re preparing for a big meeting, brainstorming new ...

As customer support organizations scale, maintaining consistent service quality becomes a challenge. Manual quality reviews are time-consuming, subjective, and often fail to cover the full spectrum of ...

Technology continues to evolve, and so do the requirements for operating systems and devices. This ensures that users always benefit from the latest security features and innovations. Support for ...

We’re using AI, continuous improvement, and a focus on security to provide modern support solutions that improve our employee’s user experience, productivity, and flexibility. We’re using agent-based ...

In 2024, we made key investments in our responsible AI tools, policies, and practices to move at the speed of AI innovation. We look forward to hearing your feedback on the progress we have made and ...

The importance of AI capabilities in society is more important than ever before. Finland’s goal is to utilize the potential of AI comprehensively, with focus on a human-centric approach. AI literacy ...

We’re continuing our commitment to simplifying support workflows and driving agent productivity with AI-first capabilities in Dynamics 365 Customer Service. Summarization features like case summary ...

As Windows 10 approaches its end of support on October 14, 2025, you’re probably thinking about what’s next. Good news: buying a brand-new device isn’t your only option. If your current PC meets the ...

We’re using Microsoft Azure to improve our customer support network performance and capabilities. This story reflects updated guidance from Microsoft Digital—it was first published in July 2024.

As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart Assist. Therefore, starting June 2, 2025, we will no ...

Brisbane Catholic Education (BCE), a community of more than 140 schools in the Archdiocese of Brisbane, has today announced the largest rollout of Microsoft 365 Copilot in K-12 education globally, ...

REDMOND, Wash., and NEW YORK – Oct. 3, 2024 – Microsoft Corp. (NASDAQ: MSFT) and Rezolve AI (NASDAQ: RZLV), a global leader in AI-powered commerce solutions, on Thursday announced a strategic ...