Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 ...

Each SOP document is a unit of risk,” said Paul Mathews, director of product management at CSC. “When the volume rises, there ...

Boost productivity with the best productivity tools and work efficiency apps that streamline tasks, enhance collaboration, ...

The deal, believed to be valued at $1 billion, will bring nonhuman identity access control of agents and machines to ...

Abstract: Workflow is used to support and connect business processes (BP) in organizations. Historically, it is used to define the control of how tasks are coordinated and executed. Its importance has ...

If you are facing problems and wondering how to get Help with File Explorer in Windows 11/10, then this post lists some helpful How-To links as well as built-in support options, as well as Help Desk, ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

Law enforcement agencies can use artificial intelligence (AI) and machine learning to make workflow more efficient and improving interactions with the public. AI in 9-1-1 centers enhances call ...

TAMPA, Fla. (BLOOM) – If you’re in the market for a premium standing desk that blends sleek aesthetics with reliable performance, Boulies’ newest launch may be worth a serious look. The MagVida ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...